Driving Growth in the Forage Seed Industry with Procedo CRM

Customer since 2017
Service Custom CRM
Industry Forage Seed
Region Brazil

The Challenge

In 2017, Soesp faced a growing need to professionalize and streamline its sales operations. At that time, the company relied on a simple in-house tool to handle sales order entry. While functional at a basic level, this solution demanded constant intervention from the IT team to manually edit data. It lacked structured workflows, provided little visibility across processes, and limited the scalability required for a company of Soesp’s size and ambition.

About the Company

Founded in 1985, Soesp has grown to become one of the largest players in Brazil’s agricultural sector. Its founder, Itamar Alves de Oliveira, recognized early on the potential of tropical forage seeds to transform pasture management and deliver reliable, high-quality products to rural producers. Since then, Soesp has maintained its commitment to innovation, offering modern and effective pasture seed solutions to farmers in Brazil and beyond.

The Solution

In 2017, Soesp partnered with Procedo to implement a customized CRM solution. The goal was not only to replace the legacy in-house system but also to establish a flexible platform that could evolve over time. Procedo CRM was designed and continuously adapted to align with Soesp’s specific business processes and operational needs.

Today, the CRM covers the company’s entire commercial workflow, including:

Customer portfolio management
Commercial and financial approvals
Credit analysis
Document management
Internal communication
Return and refund workflows
Customer complaints management
Commission management
Price list management
Task scheduling and follow-up

This transformation enabled Soesp to manage its sales operations end to end, all within a single, centralized platform.

Benefits Achieved

With Procedo CRM, Soesp has gained:

Efficiency and autonomy
Eliminating reliance on the IT team for routine tasks and data adjustments, enabling faster and more independent operations.
Process Standardization
Ensuring consistency across approvals, credit checks, and customer interactions, reducing errors and increasing reliability.
Scalability
Providing the flexibility to expand and customize workflows as the business evolves, supporting long-term growth.
Centralized Control
Managing the entire commercial operation within Procedo CRM, delivering full visibility and accountability across the organization.

This structure frames Soesp as an industry leader while clearly showing Procedo’s role in enabling their transformation.

We’ve relied on Procedo for over 10 years. Their systems streamlined our operations, and their support is consistently fast and effective. A trusted, results-driven partnership.

Evaldo Silva
IT Supervisor @ Soesp
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Tech stack used

aws
Aws

Cloud Hosting

bootstrap
Bootstrap

Responsive design

docker
Docker

Smart Deployment

javascript
Javascript

Frontend

mysql
Mysql

Data Storage

rest api
Rest API

Integration

codeigniter
CodeIgniter

Business Backend

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